How do I initiate a return or repair?

Initiate a return by completing our Return Materials Authorization (RMA) Form.

Return Policy: Our Customer Support team will provide an RMA number, which is required before returning any merchandise for any reason. CMC is not responsible for any merchandise returned without an RMA number. Returned merchandise will be inspected and may be subject to a restocking fee. No returns on rope, web products or sale items, unless the item was received in a damaged condition and an RMA number is requested within 30 days of receipt of shipment. On all other returns, an RMA must be requested within 30 days of the invoice date.